5 Key Features to Look for in a Managed IT Services Provider

Choosing the right managed IT services can help you avoid surprise IT costs. Invest in a service that includes everything you need for one price and eliminate add-on fees. Look for a provider with extensive technical expertise and breadth. This ensures your business is supported with a deep understanding of all facets of your IT infrastructure.


A good managed IT services provider will place a high value on cybersecurity. This is critical to protect your data from cybercriminals and ensure compliance with industry regulations. For instance, companies like the Arctic IT managed services can offer security solutions that align with your company’s cyber policies. For example, a provider should use log file aggregation tools that don’t generate an overwhelming number of false positives. This prevents events that mean something from getting missed due to the time it would take to sift through all the noise. Lastly, a reliable IT-managed service provider should provide continuous backup and disaster recovery solutions. This will help protect your data from natural disasters, human mistakes, and malicious intent. They should also offer a zero-trust architecture, combining security products into a single solution to protect your network assets.


Keeping up with technology, and managing IT tasks internally, is a challenge for most businesses. When you hire a managed IT service provider, they can provide one-stop IT services such as remote monitoring and support, help desk support, backup & disaster recovery, and more. Managed service providers also often have the skill sets required to meet compliance standards for industries like healthcare, retail, financial and more. They can offer IT solutions for compliance projects like unified communications, which consolidate telephonic and data communication networks into one platform. Look for a provider who views your engagement as a partnership and is willing to commit to a detailed technical alignment phase to understand your business goals and challenges before developing solutions. This will give them an advantage in delivering on their promises.


MSPs can help companies manage the growth of their IT infrastructure. They typically provide services such as network management, IT security, backup and recovery, server management, and more. In addition, they may offer cloud computing services, such as consulting, assessments, and migrations. They also can run IT updates during off-hours, saving time and resources for your employees. The best-managed service providers see their engagement with you as a partnership. They should customize their technology decisions to your business needs and preferences. They should also be willing to work around your schedule, as many businesses need IT support 24 hours a day, 365 days a year. In this way, you can expect a level of service that will make your business more productive.


Whether growing your company or simply looking to reduce in-house costs, an MSP can help you meet business technology goals. They can provide a team of IT experts to manage your IT systems. This can free up internal resources to focus on other business objectives. Moreover, you can also benefit from increased cost efficiency. By relying on an MSP for monitoring and IT management, you can avoid the overhead of a 24/7 in-house team.

A good MSP will also offer flexible contracts aligned with your IT needs and budget. This can include uptime and issue response time guarantees, which you can hold them accountable for by evaluating their performance against their promises. They can also offer a la carte IT services you can buy.

Customer Service

Whether it’s a network outage or a lost phone, your company must work 24 hours daily. Look for an IT provider with a high level of customer service. Look for a guaranteed response time and onsite and remote support.

A quality MSP will also help with technology planning for your company. This will include advising you on the best technologies to meet your current and future business goals. Choosing an MSP is a critical decision for any small business. The key is to find a partner that meets your company’s unique IT and cybersecurity needs. To do this, read Google reviews, research case studies, and client testimonials, and schedule a consultation call with potential providers. You will be able to determine which options may fit your company quickly.