3 Common IT Problems That Are Made Easier to Manage with Outsourced Support

An increasing number of businesses are turning to professional IT support to give them assurances around the most common technical issues.

IT headaches are among the worst business pains that the average employee can experience, and given how much technology we use nowadays, there are many different types of technical issue that one might experience. This is precisely why many businesses are electing to work with professional IT support providers, so that they can ease the pain of their employees while making things move faster and more efficiently.

We managed to speak to some different IT providers about this, and they mentioned some of the most common IT problems that the average business may experience. If any of these problems resonate with you, you will probably be very happy to hear that professional IT support services can help you with them.

  1. Network Security

All modern businesses now have a network, which means that all modern businesses need network security. However, poor network security continues to be one of the most common causes for business downtime. Hackers are indiscriminate with who they will target; it doesn’t matter if you are a massive multi-national corporation, or a 5-person regional startup – if your network security is weak, you are an attractive target.

We spoke with one company that has much experience providing IT support for Schools, and many other types of businesses with strict cybersecurity needs. A robust security strategy covers everything from firewalls and advanced threat detection & response, to outlining best practices for staff to follow.

  1. Failing Legacy Technology

Technology is a highly lucrative industry where science, business and consumerism often intersect, resulting in a field that evolves rapidly. What might have been seen as cutting edge just three or four years ago might seem laughably outdated by today’s standards. The impact of this in business is that systems and solutions can quickly fall into the category of ‘legacy’ – i.e. old, outdated, etc. Legacy technology will result in businesses becoming progressively less efficient and productive, and may even result in lengthy downtime.

So, what is the solution to the problem of legacy technology? Businesses need to keep their fingers on the pulse of current IT trends. A company we spoke with that provides IT support Croydon and London businesses use said that part of their job is helping clients procure new (and, ideally, future-proof) solutions, as well as optimising the installation and adoption of said new solutions.

  1. Unregulated Mobile Device Usage

Mobile devices such as smartphones and tablets have grown in popularity among businesses users steadily for the last 10 years – nowadays, the use of mobile technology in business is second nature. However, this has not prevented many businesses from exhibiting unsafe practices around mobile technology use. If not managed correctly, a smartphone (or tablet) can represent a significant security risk to an organisation. Employees routinely send company emails from smartphones, and might even have sensitive information stored on theirs. This issue is exacerbated even more by businesses often allowing employees to bring their own device to work, and use it for work purposes. Though this may seem innocuous, a personal mobile device is far less secure than a business device, and such practices should be managed correctly.

The solution for this common IT problem is the implementation of proper mobile device management. Owing to how commonplace mobile devices are in business, many common business solutions have this type of management built in – for instance, we spoke with an Office 365 company who confirmed that Office 365 Enterprise plans include unified endpoint management (UEM), which enables organisations to manage the security on mobile devices (even personal devices).